Common questions across every part of the salon, aesthetics, head spa, colour, beauty and the academy. Can't find what you're looking for? Send us a WhatsApp.
Yes, every visit is by appointment. Book online any time at our booking page, send us a WhatsApp, or call during opening hours.
We ask for 48 hours' notice for cancellations or rescheduling. Deposits are non-refundable inside that window, they cover the diary slot we can no longer fill.
It depends on the treatment. Toxin: 3–4 months. HIFU: over a year. Filler: 6–18 months. PDO threads: dissolve over 6–8 months, results last longer. We'll give you a specific estimate during your consultation.
Varies by treatment. Most injectables: minor redness or swelling for 24–48 hours. Microneedling: 2–3 days of pinkness. HIFU and CACI: usually none. PDO threads: potential bruising for up to a week.
Yes, colour, lash tint and brow tint services require a patch test 48 hours in advance for new clients, and a refresh every six months thereafter. See our patch testing policy.
LVL: a lift and tint of your natural lashes, no extensions, no maintenance. Lash extensions: individual fibres applied to each natural lash. Need infill every 2–3 weeks.
Skin sensitivities and allergies can develop at any point, even to products you've used safely for years. A patch test gives both you and us peace of mind.
It takes around five minutes. We apply a small amount of the product behind your ear or on your inner arm, and you wait 48 hours to confirm there's no reaction.
We'll always reach out before your appointment if a patch test is due. If we can't fit one in within 48 hours of your booked time, we'll need to reschedule, for safety, we never proceed without one.
Nothing here is a surprise. Four steps, start to finish, so you know exactly what to expect when you walk in for the first time.
Arrive five minutes before your slot. You'll be shown through to the studio, offered a drink, and given a moment to settle before anything begins.
Every new client starts with a proper consultation, in a private room, no pressure. We'll talk through what you're hoping for, your medical history if relevant, and whether the treatment you booked is the right fit.
The treatment itself, in a room set aside for it. Timings are honest, we don't run over into your day, and we don't cut things short either.
Before you leave, you'll get aftercare notes written for the treatment you had. In the days that follow, you can message us any time with questions, we'll always come back to you.
Any questions before you book, message us on WhatsApp, or send us an email. We'd rather answer a small question now than have you wonder later.
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