Where are you based?
We are at 5 Ropers Yard, Hart Street, Brentwood CM14 4BG. Parking is available on Hart Street nearby.
What is your cancellation policy?
Free to reschedule with 48 hours notice through the confirmation email or by messaging us. Cancellations within 48 hours may forfeit the deposit.
How do I book?
Easiest way is our live calendar at freshfacesessex.co.uk. Open 24/7, instant confirmation. Or message us on WhatsApp on 07467 889481.
Do I need a consultation before my first treatment?
For advanced aesthetic treatments (injectables, threads, microneedling, laser) yes, a consultation is part of every first visit. For simpler treatments (blow dry, cut, gel nails, massage) a short chat at the start of the appointment is enough.
Do you offer gift vouchers?
Yes, please email hello@freshfacesessex.co.uk or ask at reception. Any treatment or set monetary value.
Anti-wrinkle injections — results and timing?
Full results in 10 to 14 days, typically lasting 3 to 4 months. Minimal downtime, most clients return to normal activities same day.
Anti-wrinkle injections — aftercare?
Stay upright for 4 hours. Avoid touching, rubbing or massaging the treated area for 24 hours. Avoid strenuous exercise, alcohol, saunas and steam rooms for 24 hours. No facials for 24 hours.
Who can't have anti-wrinkle injections?
Not suitable if pregnant or breastfeeding, or with certain neurological conditions, allergy to any ingredient, active skin infection, or under 18. Requires consultation.
Dermal fillers — results and downtime?
Results typically last 6 to 18 months. Some swelling and bruising for 3 to 7 days is common. Sleep slightly elevated first night. Avoid alcohol and strenuous exercise for 48 hours.
Dermal fillers — risks?
Common: swelling, bruising, tenderness, redness, lumps or bumps (usually temporary). Rare: vascular occlusion, infection, allergic reaction — always treated by qualified medical practitioner.
PDO threads — results and downtime?
Lifting results typically last 12 to 18 months as threads dissolve and stimulate collagen. Swelling, bruising and tightness for 3 to 7 days. Sleep on your back for the first week.
Skin boosters — how many sessions?
A course of 2 to 3 sessions, 4 weeks apart. Results build over weeks and last 4 to 6 months. Not suitable if pregnant, breastfeeding, or with hyaluronic acid allergy.
Laser hair removal — how many sessions?
A course of 6 to 8 sessions, spaced 4 to 6 weeks apart. Visible reduction from around session 2 to 3.
Laser hair removal — aftercare?
Avoid sun exposure and sunbeds before and after treatment, SPF essential. Avoid hot baths, saunas, swimming pools for 24 to 48 hours. No waxing or plucking between sessions (shaving fine).
HydraFacial — what to expect?
Deep cleanse, exfoliation and hydrating serum in one treatment. No to minimal downtime, mild redness for a couple of hours. Skin looks immediately refreshed.
HydraFacial — aftercare?
Avoid makeup for a few hours. Avoid strong actives (retinol, strong acids) for 24 to 48 hours. Use SPF daily.
CACI signature facial — sessions and effect?
A course of 10 to 12 sessions typically recommended for best results, with monthly maintenance after. Immediate lifting and toning effect after each session.
CACI — who can't have this treatment?
Not suitable for clients with epilepsy, pacemaker or electronic implant, during pregnancy, metal plates in the face, or active skin infections.
Microneedling — sessions and downtime?
A course of 3 to 6 sessions, 4 to 6 weeks apart. Redness similar to sunburn for 24 to 72 hours, mild flaking possible. No makeup for 24 hours.
Microneedling — who cant have this?
Not suitable if pregnant, breastfeeding, with active acne, cold sores, or on Roaccutane within the last 6 months.
Derma facials — downtime and aftercare?
Minimal downtime, mild redness for a few hours. Avoid makeup for several hours. Use SPF daily. Avoid active skincare (retinol, acids) for 48 hours.
How long will my blow dry last?
Typically 2 to 4 days. Use a silk or satin pillowcase, avoid excessive sweating if you want it to last, and refresh with dry shampoo at the roots between washes.
Is there any downtime after a cut?
None, go straight back to work or events. Avoid washing hair for 24 hours if styling products have been used, to help the cut settle. Regular trims every 6 to 8 weeks maintain shape.
How long do tape-in extensions last?
Typically 6 to 8 weeks before a move-up appointment is needed. Application takes 1 to 2 hours.
Tape-in extensions — aftercare?
Avoid washing for 24 to 48 hours after application. Use sulphate-free, extension-safe shampoo. Avoid conditioner or oils directly on the bonds. Brush mid-length to ends first.
Tape-in extensions — who cant have them?
Not suitable for very fine, fragile or thinning hair, or those with active scalp conditions, alopecia or very short hair. Consultation and patch test recommended for sensitive skin.
Gel nails and BIAB — how long do they last?
Typically 2 to 3 weeks before infill or removal. Apply cuticle oil daily, wear gloves for cleaning. Never pick or peel — always book a professional soak-off.
Who can't have gel nails?
Not suitable for clients with active nail infections, damaged nail beds, open cuts, or acrylate allergy. Pregnant clients can generally have them, mention pregnancy at consultation.
How long is the Japanese Head Spa?
Choose from 30, 60 or 90 minute rituals. No downtime. Some clients feel deeply relaxed and prefer to go home and rest.
Japanese Head Spa — aftercare?
Avoid tying hair up tightly for a few hours afterwards. Drink water. Avoid heat styling immediately after if hair has been left to air-dry.
Japanese Head Spa — who can't have it?
Not suitable for clients with open scalp wounds, severe scalp psoriasis or eczema flare-ups, or recent scalp surgery. Pregnant clients — please disclose at booking.
Japanese Foot Spa — what to expect?
A relaxation treatment with immediate results and no downtime. Keep feet moisturised in the days after, avoid tight footwear if exfoliation has taken place.
Japanese Foot Spa — who can't have it?
Not suitable for those with open wounds, active fungal or bacterial infections on the feet, uncontrolled diabetes with foot complications, or history of deep vein thrombosis.
Group packages and spa experiences — how do they work?
Suitability assessed per person and per treatment. Each guest completes a short consultation form in advance, especially for hen parties or group bookings.
Hot stone massage — what to expect?
No downtime, though clients often feel very relaxed afterwards. Drink plenty of water. Avoid strenuous exercise for the rest of the day.
Hot stone — who can't have it?
Not suitable if pregnant (adapted techniques used, or avoided in first trimester), with uncontrolled high blood pressure or heart conditions, diabetes with reduced sensation, or feverish.
Back, neck and shoulder massage — what to expect?
No downtime. Drink water afterwards. Some mild muscle tenderness the next day is normal, similar to after exercise. Very low risk.
Full body massage — what to expect?
No downtime, though clients often feel deeply relaxed. Drink plenty of water. Mild tenderness the following day is normal after deep-tissue work.
Full body — who can't have it?
Not suitable during pregnancy without adapted techniques (avoided in first trimester), with blood clotting disorders, uncontrolled high blood pressure, fever or infectious illness, recent surgery or fractures.
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